August 16, 2007 – Viparious added to the customize telephony solution that Viparious provided for a taxi cab software provider.
Previously, Viparious integrated their custom telephone solution directly into a software company’s Dispatching software. The previous solution provided automated calls to customers. So that if you request a cab, then when the taxi arrives you will receive an automated phone call informing you that your cab is outside. You will receive the number of the cab. This is useful when you walk outside of your hotel and see 20 cabs. If the cab company is overwhelmed by phone calls, then you will receive an automated phone call apologizing for the delay. Then you may choose to continue waiting for the cab, cancel the cab, or speak with an operator.
The additional feature allows the taxi dispatching software to deploy this solution with either Pike Technologies phone boards or ordinary voice modems.
July 31, 2007 — PIKA Technologies Inc., a designer and manufacturer of plug-in media-processing hardware and software, today announced a partnership with Viparious, a developer of custom software. The company will use PIKA's Inline board to voice-enable its content-management system (CMS) solution currently in development.
Viparious's Rapport Plan System (RPS) is the only contact-management system that includes telephony and integration with a financial system. RPS provides an efficient way to manage and track follow-up with clients and prospective customers. The first release of RPS is scheduled for January 2008.
Typical of PIKA partners, Viparious was impressed with the speed with which they were able to deploy PIKA's solutions.
"Our solution is a testimony to PIKA's promise that its product would meet our quick time-to-market and ease of integration requirements," said Charles Teague, president, Viparious. "PIKA Technologies' high-level API GrandPrix allowed us to deliver an automated call-out solution that integrates with our clients' system in less than three months. That is three months from concept to deployment at our client's site."
Using RPS, Viparious's clients will be able to schedule automated phone calls to their prospective customers while current customers can be kept informed about announcements and will be able to participate in follow-up surveys. The call progress analysis functionality in the latest version of PIKA's GrandPrix API provides increased value to Viparious's customers by ensuring that more of its calls get through to both customers and prospects. RPS is an efficient solution that maximizes the sales pipeline for clients of Viparious and increases their follow-up business.
"Our client is elated and so are we," continued Teague. "PIKA Technologies' products and solutions added to our ability to accomplish our mission, which is to increase our clients' success through the creative application of information technologies. This is why we decided to integrate our Contact Management Solution, which we will release in January, 2008, with PIKA's Inline analog board."
PIKA sees this partnership as a harbinger of the market shift towards software companies incorporating voice in order to enhance the customer experience.
"Viparious incorporating telephony into their CMS solution is an indication of where the customer-relationship software industry as a whole is headed," said Terry Atwood, PIKA's Vice President of Sales, Marketing and Customer Care. "We are finding that PIKA boards are being used more often by companies like Viparious to bring voice to a market where it was previously unheard of, either because it was too complicated or too expensive a proposition. We are excited that our robust, inexpensive Inline analog board will deliver increased value to Viparious's customers."
About PIKA Technologies
PIKA Technologies designs and manufactures computer plug-in media-processing hardware and software that connect a computer system to both TDM- and IP-based networks to provide advanced voice and fax services. For almost two decades, PIKA Technologies has been serving companies around the world that require voice cards to design sophisticated phone services for recording systems, voice services applications, fax broadcast and PC-PBX systems. The company has built a reputation for delivering innovative products and exceptional technical support by working closely with its customers. Headquartered in Ottawa, ON, Canada, the company has ranked in The Branham300, an authoritative ranking of successful Canadian high tech firms, for five consecutive years. Visit www.pikatechnologies.com or call +1-613-591-1555 for more information.
Viparious is a developer and marketer of custom software solutions, specializing in designing custom software solutions for business. Its elite software solutions include custom contact-management solutions, custom medical information systems, telephony software and data migration. Headquartered in Lakeland, Florida, and founded in 2005, the company boasts over 70 software developers and is partnered with Clarisoft and Earth Inter Systems. In addition to PIKA, Viparious's technology partners are Microsoft and Sun Microsystems. For more information, please visit www.viparious.com or call 1-877-771-7773 .
PIKA is a registered trademark and AllOnHost and AllOnBoard are trademarks of PIKA Technologies Inc.
SOURCE PIKA Technologies Inc.
July 25, 2007 — "Pika Technologies GrandPrix allowed us to deliver an automated call-out solution that integrates with our clients system in less than 3 months! That is 3 months from concept to deployment at our Client's site. Our solution is a testimony of Pika's promise that their product would meet our quick time-to-market and ease of integration requirements. Our client is elated and so are we. Pika Technologies’ products and solutions added to our ability to accomplish our mission, which is to increase our clients' success through the creative application of information technologies. This is why we decided to integrate our Contact Management Solution, which we will release in January, 2008, with Pika's inline board." — Charles Teague
July 14, 2007 — Viparious created a customize telephony solution for a taxi cab software provider. Viparious integrated their custom telephone solution directly into Taxi Dispatching software. Now if you request a cab, when the taxi arrives you will receive an automated phone call informing you that your cab is outside. You will receive the number of the cab. This is useful when you walk outside of your hotel and see 20 cabs. If the cab company is overwhelmed by phone calls, then you will receive an automated phone call apologizing for the delay. Then you may choose to continue waiting for the cab, cancel the cab, or speak with an operator.
Viparious wrote the solution in a highly configurable way, so that the taxi software provider can change the configurations that interact with the end customer by playing any wave file. For example, the taxi cab software provider can change the configurations so that you would receive a phone call stating that the cab was five minutes away. This solution also works with standard phone lines provided by the telephone company. It has the ability to make multiple calls simultaneously (when given multiple phone lines). This solution also calls the user back if the phone is not answered, or is busy. All interactions and attempted interactions are logged and the responses are sent directly the taxi dispatching software.
Buffy Hunt, the majority owner of the Taxi Spftware Company, stated, “I am glad to see that our Taxi dispatching software dials out automatically.” During deployment the taxi software company requested for Viparious to change the Phone Solution to minimize the time it takes to begin playing wave files to the taxi patron. With advice from Pika, Viparious quickly made the change by changing configurations, which allowed for a successful deployment. The owners of the taxi software company agreed that they had not heard of any auto dialer that begins speaking sooner.
June 30, 2007 — Viparious maker of Custom Contact Management Solutions has partnered with Pika Technologies the manufacturer of Telephony Boards. This partnership enables Viparious to create Custom Contact Management Solutions with automated phone calling. So, Viparious' clients can schedule automated phone calls to their prospective customers, and announcements and follow-up surveys to their current customers. This efficient solution maximizes Viparious' clients' sales pipeline, and increases their follow-up business. The president of Viparious stated, "This partnership enables us to fulfill our mission (To increase our clients' success through the creative application of information technologies)".